ILIA | Management Consulting Firm

IT Supervisor

Job Description

We’re looking for an experienced IT Supervisor to lead and oversee the organization’s IT infrastructure. This position reports directly to the Chief Operating Officer. The IT Supervisor plays a vital role in maintaining the stability, security, and efficiency of ILIA’s digital tools and systems. By ensuring seamless system access and performance, this role directly supports the operations of all other departments. As a member of ILIA’s Technical & Operational Support Team, the IT Supervisor collaborates closely with internal teams and external IT service providers.

Key Responsibilities

Manage and monitor the web hosting environment for ILIA’s websites
Oversee and maintain cloud servers
Support and manage ILIA’s internal IT/ICT infrastructure (MikroTik & Access Point)
Run and supervise VeemBackup processes and maintain digital archives
Provide technical support and manage internal systems and platforms (HelpDesk)
Supervise and ensure stable internet connectivity across main and branch offices (including 5G modems)
Administer Microsoft 365 services, including Exchange, SharePoint, Teams, and Azure AD
Manage and update email marketing platforms, such as MailZilla and Mailchimp
Monitor and optimize the organization’s internal calendar system

Qualifications

Bachelor’s degree or higher in Information Technology, Computer Science, or a related field
At least 4 years of relevant experience in IT infrastructure management, ideally in a supervisory role
Strong command of networking, cybersecurity, server administration, cloud services, and Microsoft 365
Hands-on experience with MikroTik equipment, web hosting platforms, switching, and connectivity systems

What We Look for at ILIA:

Responsiveness and availability for on-call support outside regular working hours
A high level of commitment and flexibility to ensure system stability at all times
Strong multitasking and prioritization abilities in dynamic environments
The ability to make sound decisions in ambiguous situations
A practical approach to evaluating cost-benefit trade-offs and acting quickly and effectively